Help Videos

How to Connect and Authenticate Your Social Accounts

We ask you to connect and authenticate all of the social platforms that you plan to use for campaigns in your Sway Dashboard profile.

What to Do If You Can’t Apply for a Campaign

If you don’t see an “I’m Interested” or “Apply Now” button at the bottom of an available campaign, try this!

What to Do If You See the Authenticate Now Button

If you see the “Authenticate Now” button at the bottom of an available campaign, you will need to authenticate the social platform being used on that campaign before you can apply.

How to Clear Your Cache

If you run into any problems connecting/authenticating your social accounts or applying for a campaign, a good first step is clearing your cache.

If you need assistance with something that isn’t listed here, check out our FAQs or reach out to techsupport@swaygroup.com with your question. Be sure to include a screenshot in your email!